At Cement Booking Portal, we aim to ensure a smooth and transparent cement ordering experience. This Refund & Cancellation Policy outlines the terms under which orders can be cancelled, modified, or refunded.
1. Order Cancellation
You may request cancellation under the following conditions:
Before Dispatch
- Orders can be cancelled before dispatch by contacting our support team.
- A full refund will be initiated if payment has already been made.
After Dispatch
- Once the cement has been dispatched or is “Out for Delivery,” the order cannot be cancelled.
- Logistics charges (if any) are non-refundable.
2. Refund Policy
Refunds are applicable only under the following conditions:
a) Order Cancelled Before Dispatch
- A full refund will be issued within 7–10 working days to the original payment method.
b) Product Shortage or Unavailability
- If a selected brand (e.g., Ultratech, ACC, OPC, PPC) is unavailable, we will offer:
- A refund
- Or a replacement option with updated cement price today
c) Wrong or Duplicate Payments
- If any extra or duplicate payment is made accidentally, customers may request a refund.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Cement bags delivered and accepted by the customer
- Cement bags opened, cut, damaged due to improper handling after delivery
- Incorrect delivery address provided by the customer
- Delays caused by weather, traffic, or logistics issues
- Bulk orders already prepared and dispatched
4. Replacement Policy
Replacements are provided only if:
- Cement bags are received in torn or damaged condition
- The issue is reported immediately at the time of delivery with photos/video proof
- The delivery team confirms the damage at the site
5. How to Request a Refund or Cancellation
Provide:
- Order ID
- Name & phone number
- Reason for cancellation/refund
- Proof (if any)
Our support team will respond within 24 hours.
6. Processing Time
- Approved refund requests are processed within 7–10 working days.
- Processing time may vary depending on your bank or payment provider.
7. Policy Updates
Cement Booking Portal reserves the right to update this policy at any time. Any changes will be reflected on this page.
Contact Us for any Support : +91 8293191773
